Shipping and return policies for Thomas Truax

Shipping Info
Orders are usually shipped out within 4 working days, the delivery time will be dictated by your location. All international orders are sent via Airmail and typically take 3-8 working days to arrive, but we can't make promises on behalf of the international postal systems. There have recently been delays with orders to EU countries since Brexit, and if you have ordered from an EU country, there is a chance you may be charged an import tax by your own country upon your item's arrival. This has all become very complicated recently but we are doing our best to get your orders to you asap as we navigate through the changes.
Return Policy
Exchange Only Return Policy. In the unfortunate and unlikely event that there are any problems with your purchase, please email newsroom1 (at)